Privacy Policy

Privacy Policy

Last Updated: 12/23/2025

Cool Wave Refrigerant (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://coolwaverefrigerant.com.

1. Company Information

Cool Wave Refrigerant is a U.S.-based business operating from:

18 Gardners Lane
Elmwood Park, New Jersey 07407
United States

Email: contact@coolwaverefrigerant.com
Phone: 551-255-1472

2. Information We Collect

We collect only the information necessary to operate our business and fulfill customer orders. This may include:

  • Personal Information: Name, email address, phone number

  • Billing & Shipping Information: Billing address, shipping address

  • Payment Information: Payment details processed securely by third-party payment providers (we do not store full payment card numbers)

  • Account Information: If you create an account, login and order history

  • Technical Information: IP address, browser type, device information, cookies, and usage data

  • Customer Communications: Messages, inquiries, reviews, or feedback submitted to us

We do not knowingly collect unnecessary or excessive personal data.

3. How We Use Your Information

Your information is used solely for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Providing customer support and responding to inquiries

  • Managing payments and preventing fraud

  • Shipping and delivering products

  • Improving website functionality and user experience

  • Sending service-related or marketing communications (only if you opt in)

We do not use your data for misleading, deceptive, or unauthorized purposes.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited information only with trusted third parties that are necessary to operate our business, including:

  • Payment processors (for secure transaction processing)

  • Shipping and logistics providers (to deliver orders)

  • Website service providers and analytics tools (to maintain and improve site performance)

All third parties are required to use your information only for the services they provide and to comply with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • SSL (Secure Socket Layer) encryption

  • Secure payment processing through trusted providers

  • Restricted access to personal data

  • Regular security monitoring and system updates

While no system is completely secure, we take reasonable steps to safeguard your information against unauthorized access, misuse, or disclosure.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember user preferences

  • Maintain shopping cart functionality

  • Analyze website performance and traffic

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us at contact@coolwaverefrigerant.com.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Comply with legal, accounting, or regulatory requirements

When information is no longer required, it is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies separately.

10. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If such information is discovered, it will be promptly removed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Email: contact@coolwaverefrigerant.com
Phone: 551-255-1472